REPAIRS

Quartzdyne offers complete repair and recalibration services for our products. We have determined that the most cost-effective repair includes a new circuit, and new temperature and reference crystals, followed by a recalibration. (The new calibration is dictated by the replacement of these components.) Our objective is to provide a repaired unit with "like new" reliability, and we have determined that this level of repair achieves that result. Reliability is also the reason that we do not repair pressure sensors, nor do we attempt circuit board repairs.

Repair and recalibration service charges are based on the transducer model; see our Price List. Calibration is included in the repair charge. Bellows are replaced, if required. Series I or Q-Link repairs are $350. Customer pays for shipping.

We assess a $150 evaluation fee in two circumstances:

• when a customer declines service (repair or recalibration), and the transducer is returned to customer.
• when we determine no failure with the transducer, and the transducer is returned to the customer.

All repairs include electrical testing of the circuit board and crystals. This information is used to evaluate our designs and manufacturing processes, and to provide feedback to customers on any problems that we detect in their methods for using our products.

Quartzdyne also sells circuit boards (excluding hybrids), and temperature and reference crystals. If you can fix your transducer by changing these components, you may do so.

We do not support customer repairs which involve other parts. If you need additional parts, we recommend sending the transducer to us. We have found that attempts to support customers repairs at this level (beyond "swapping" crystals and circuits) are not cost-effective: they involve more engineering support than is justified. It's too hard to fix a transducer "over the phone."

Failure Report Form and Return Instructions

Warranty and Repair Policy